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During the day-to-day running of a live business environment, the last thing you need to have on your mind is doubts about the reliability and availability of your providers. Irrespective of your own strengths, if your business relies on the Net, a hosting failure can prove disastrous.
Our 24.7 customer support gives you a single point of access for any issues relating to our services or our partners services.
For all issues that cannot be resolved through your on-line Control Panel or by using our on-line Help & Information System our highly-trained support personnel are at your disposal via telephone and email.
Any time of day or night, whatever the problem, you will receive an immediate response and access to escalation procedures to the very top of our support pyramid. For most issues, our first-level support line will solve your problem there and then. For more complex issues you will receive regular trouble-ticket updates during the resolution periods outlined in your SLA.
ALL EMERGENCY SITUATIONS ARE GUARANTEED TO BE DEALT WITH IMMEDIATELY.
We believe in continuity, so our sales staff receive a bonus related to customer satisfaction. If at any time during your contract you are unsatisfied with our service, you can contact your sales advisor who will represent your interests here at DataGate.
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