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Our Server Administration service gives you the reassurance that your online presence and your hosted server are in good hands. It also allows you to accurately forecast your costs as the service comes with a fixed monthly fee, leaving you with more time to focus on your core business.
Server Management tasks commonly include the following system administration deliverables.
Our Server Administration service includes the following:
Day to day management of your server includes:
Our system administrators are on hand to support the following operating systems:
For 3rd party software, please provide DataGate with configuration instructions, installation CD (or other media) and software licenses.
Fault identification and resolution
Occasionally you may experience an irregularity in the way your server is operating. Our system administrators are at your disposal for investigating, diagnosing and resolving such issues.
All work is subject to standard administration charges (see below) unless the fault is found to be our responsibility. You will be provided with an estimate for the number of hours required to investigate or resolve a problem which must be approved by email prior to us commencing work.
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